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Help center

Official answers for China fulfillment, store sync, and order issues.

Popular help

Curated help articles for signup, integrations, fulfillment, and shipping.

  • Start

    Create an account and verify email

    Free signup flow, verification email, and first login tips.

    3 min

  • Connect

    Authorize Shopify / TikTok Shop

    Connect your store to sync orders and fulfill in one click.

    5 min

  • Fulfill

    How long from sync to outbound

    Pick-pack timing and common delays explained.

    4 min

  • Ship

    Where to check tracking

    Use Track shipment or the seller workspace for status.

    2 min

Still stuck?

Still unresolved? Send a message and our Hangzhou team will help.